Hinch Property Management Services Ltd
Suite 3, First Floor Offices
Bucks, HP6 5AE
020 7989 9128
8:30am to 5:00pm Monday to Friday
9:00am to 4:00pm Saturday
Find link on final page of report / firstname.lastname@example.org
We get lots of questions. So here are some answers. If you don’t happen to see what you’re looking for, please contact us with the form above, and we’ll get back to you asap.
An inventory is a fair and accurate description of any property at the time of inspection. It should cover all areas including the front and rear garden, garages, outhouses and sheds as well as all of the internal rooms, furnishings and the condition.
Well yes, you could do it yourself, however it is NOT advisable. Landlord and tenant reports tend to be biased towards one party and are therefore not recognised as a fair document should the deposit end up and the TD. Also, items tend to be missed out from landlord or tenant inventory reports as the person doing them does not always know what to look for, our clerks undergo a strict training schedule to make sure they are fully prepared for any eventuality!
There are a number of reasons why you should use Hinch Property Management. We have been in the industry since 2002, successfully building relationships with letting agents and adapting our report style to fit everyone’s requirements. We are unbiased and independent, qualities we pride ourselves on. Landlords return to us time and time again as they feel secure in the knowledge of a service that ensures their property has been reported to a market level of satisfaction. Along with the experience within the industry, we provide ‘the complete package’, our office is manned between 8am and 8pm during the weekdays and 10am to 4pm at the weekends this means that there is always someone on hand should you ever have any problems. All you have to do to book a job is email email@example.com
Once you have emailed the booking to us, you will receive notification that the job is booked in. On the day of the confirmed booking, a Hinch Property Management Clerk will attend the property and carry out the report. If it is an inventory, we will use a Dictaphone to record the information we need. If it is a check in or check out we will use a report we have, either our own or one by another company and make notes accordingly. Photographs are also taken as standard, to show cleanliness and condition of the property and its contents. At check in’s and check out’s we also complete the signed declaration, the report is then typed up and sent to you.
At check in’s and check out’s we also obtain a signature from the tenants to show that they have received the keys and that they agree on the overall condition of the property at the time we attended. Meter readings are also taken at this point so you can advise the utility companies accordingly.
No. We can collect the keys from you, the tenant or the managing agent and return them if necessary. We are also happy to sign keys over to tenants or sign keys back in to us.
It’s not a problem, just give us as much notice as possible. We won’t charge you for moving or cancelling a job as long as our clerk is not already there or on their way (so you can cancel a booking about 2-3 hours before and it should be fine). If our clerk is already there or on their way to the property then there will be a charge, which is simply covers their costs for time and petrol.
Reports are sent out via email within 48 working hours of completing the report, we understand that in Lettings often there is a quick turnaround time and the last thing anyone wants is to be held up waiting for the report! If you require hard copies of the report we can send these out too, free of charge of course!
Payments can be made by cash, cheque or bank transfer. Unless you have an account with us, payment must be made and cleared before we attend the property. Please contact us for our bank details. Please make sure that you use the invoice number as your reference number, so that we can allocate your payment correctly.
There will always be someone available at Hinch Property Management should you need to talk anything through. You are also welcome to pass on our details to landlords / tenants or managing agents if necessary. We can be contacted by telephone on 0207 989 9128 or by email at firstname.lastname@example.org
Should an issue arise, please download our Enquiries form and follow the instructions at www.hinchpm.com/customer-service, we will respond to you within 1 working day to try to solve the problem or issue. If you want to make any comments about the report these must be received within 14 days in writing.